The most frequent complaint that clients have against attorneys is that they can never get in touch with them. Or that they get stuck talking to surrogates, paralegals and the like. This is not acceptable. My clients have total access to me at virtually all times. I share my personal contact information, including my cell phone number, so that I never miss an important phone call, text, or email.
If and when an issue arises that requires my counsel or further involvement, I can usually speak with you. I take these measures and allow this access so that my clients never feel alone when they are involved with the legal process. It is absolutely critical that my clients have this access because unexpected conflicts are quite normal within the context of divorce and family law matters. It is how these conflicts/crises are handled by you that helps define you and your ability to successfully co-parent the minor children to the court (when applicable), or otherwise handle a matter in a manner that will help and not hurt you down the litigation road.
Finally, most of my clients work and it is easiest for them to speak with me “after hours.” I have no set rule as to when it is too late to call me. As far as I’m concerned, if you have a problem then I want to help you deal with it appropriately and immediately. The bottom line is that your life operates on your schedule; not my schedule.
As your attorney, I pledge to take your phone calls, texts and emails whenever it is possible and to return them no later than 24 hours after the receipt of any communication.